Recently, a well-known Colombian food manufacturer purchased another ice cream cone rolling production line from our company. This is their second contract since their initial purchase, fully demonstrating their recognition of the equipment’s performance and our service.
Client Background and Core Needs
This client is a major ice cream cone supplier in Colombia, supplying multiple chain brands.
With continued growth in market demand, their existing production line faced challenges in increasing production capacity, ensuring product consistency, and adapting to a wider range of product specifications.
Thus, the client sought a stable, energy-efficient, and easy-to-operate automated cone production equipment to expand production capacity and improve product quality.
Our Solution
Based on the client’s specific needs, we recommended the latest generation of automated cone rolling machines. This equipment is not a simple re-creation of the existing model; rather, it maintains its core stability while incorporating several practical upgrades.
Equipment Advantages
- Flexible Adaptability: This machine allows for easy adjustment of cone length, diameter, and taper by quickly changing mold components to produce varying product sizes, meeting the client’s new product development needs.
- Automation: From automatic sizing and precision baking to robotic roll forming and cooling and conveying, the entire line is highly automated, significantly reducing manual labor and reliance on skilled labor.
- Hygiene and Durability: Food-contact parts of the equipment are constructed from high-quality stainless steel that meets food safety standards, ensuring easy cleaning and maintenance. The robust overall structure and wear-resistant materials used in key components ensure long-term stability and service life in high-temperature and high-humidity environments.
Professional Service Support System
Technologically advanced equipment requires professional service to maximize its value. Customers’ repurchase decisions are also driven by their trust in our comprehensive service support.
- Pre-sales Technical Communication: Our engineering team conducts in-depth discussions with customers to gain a detailed understanding of their production status, expected goals, and pain points, providing highly targeted equipment selection and production line layout recommendations.
- Installation, Commissioning, and Training: After the equipment arrives at the customer’s facility, we dispatch experienced technical engineers to provide on-site installation guidance, commissioning, and optimization, ensuring the equipment quickly reaches optimal production conditions.
- Continuous Technical Support and After-sales Responsiveness: We have established a comprehensive spare parts supply system to ensure timely access to genuine parts when needed, minimizing downtime. This repeat purchase decision was driven by the customer’s experience with our swift and professional response during our initial collaboration.
This second order from a Colombian customer is a powerful testament to the reliability and efficiency of our cone production equipment and the expertise of our global service network. This is more than just a simple transaction; it signifies the continuation of a long-term partnership based on mutual trust and shared growth.